1. Introduction

Welcome to CoopWise! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our app, website, and services.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, and payment details when you create an account or subscribe.
• Usage Data: Log data, device type, and interactions with the app for analytics and performance improvements.
• User-Generated Data: Egg tracking data, notes, and other voluntary inputs related to your chicken management.
• Payment Information: Collected via Stripe to process subscriptions; we do not store payment details directly.

3. How We Use Your Information

We use your data to:

• Provide and improve the CoopWise app.
• Manage subscriptions and payments.
• Enhance user experience through analytics.
• Send service-related notifications.
• Respond to user inquiries and support requests.

4. Data Sharing & Third-Party Services

We do not sell your personal data. However, we may share necessary data with:

• Payment Processors: Stripe for handling payments securely.
• Cloud Storage & Database Services: Supabase for storing app data.
• Analytics Providers: To understand user behavior and improve features.
• Legal & Compliance: If required by law or to protect our rights.

5. Data Security

We take reasonable security measures to protect your information, including encryption and access controls. However, no system is 100% secure, so we cannot guarantee absolute security.

6. User Rights & Choices

You have the right to:

• Access, modify, or delete your personal data.
• Opt-out of marketing communications.
• Request data portability where applicable.

To exercise these rights, contact us at contactcoopwise@gmail.com

7. Data Retention

We retain your data as long as your account is active or as required for legal compliance. If you delete your account, we will remove your personal data except where retention is necessary for legal reasons.

8. Children's Privacy

CoopWise is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with data, contact us for removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates may be communicated via email or in-app notifications.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at contactcoopwise@gmail.com

1. Subscription Cancellations

• Users may cancel their CoopWise subscription at any time through their account settings.
• Cancellations will take effect at the end of the current billing cycle, meaning users will retain access until the period expires.
• No partial refunds are provided for mid-cycle cancellations.

2. Refund Eligibility

Refunds may be granted under the following conditions:

• Duplicate Charges: If a user is accidentally charged multiple times for the same subscription period.
• Technical Issues: If the app experiences prolonged service outages preventing access for more than 72 consecutive hours.
• Unauthorized Transactions: If a user can demonstrate fraudulent activity leading to unauthorized charges on their account.

3. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

• User dissatisfaction based on personal preference.
• Failure to cancel before the renewal date.
• Partial use of a subscription period.

4. Refund Request Process

To request a refund, users must:

1. Contact support at contactcoopwise@gmail.com within 14 days of the charge.
2. Provide details including the transaction ID and a brief explanation of the issue.
3. Allow up to 7 business days for review and processing.

5. Changes to This Policy

CoopWise reserves the right to modify this policy at any time. Changes will be posted on our website, and significant updates may be communicated via email or in-app notifications.

6. Contact Us

For any questions regarding this Refund & Cancellation Policy, contact us at contactcoopwise@gmail.com

1. Your Data Rights

You have the following rights regarding your personal data:

• Access: View all the data we have about you
• Portability: Download your data in a standard format
• Correction: Update or correct any inaccurate information
• Deletion: Permanently remove your account and all associated data
• Control: Manage what data is collected and how it's used

2. How to Delete Your Account

You can permanently delete your CoopWise account and all associated data at any time:

1. Log in to your CoopWise account
2. Go to your Profile page
3. Scroll down to the "Danger Zone" section
4. Click "Delete Account" and follow the confirmation steps

3. How to Download Your Data

You can request a copy of all your data stored in CoopWise:

• Contact us at contactcoopwise@gmail.com
• Include "Data Export Request" in the subject line
• We will provide your data in a portable format (JSON/CSV) within 7 business days
• Your export will include all chicken records, collection data, photos, notes, and account information

Note: We're working on a self-service data export feature that will be available directly in your account settings soon.

4. Data Correction & Updates

You can update most of your information directly in the app:

• Profile Information: Update in your Profile settings
• Chicken & Coop Data: Edit directly in the respective sections of the app
• Collection Records: Modify or delete individual entries as needed

If you need help correcting data or encounter any issues, contact us at contactcoopwise@gmail.com

5. Privacy Controls

You can control how your data is used:

• Analytics: Opt out of usage analytics in your account settings
• Marketing: Unsubscribe from promotional emails at any time
• Notifications: Customize which notifications you receive
• Data Sharing: We never sell your data to third parties

6. Data Security

Your data is protected with:

• End-to-end encryption for sensitive information
• Secure cloud storage with regular backups
• Access controls and authentication
• Regular security audits and updates

7. Questions & Support

If you have any questions about your data rights or need assistance with managing your information, please contact us at contactcoopwise@gmail.com

We're committed to transparency and will respond to data-related requests within 2 business days.

1. Respectful Conduct

• Treat all users with kindness and respect.
• Harassment, hate speech, discrimination, or personal attacks will not be tolerated.
• Disagreements should be handled maturely and constructively.

2. Appropriate Content

• All content shared, including posts, comments, and images, must be relevant to chicken keeping and farming.
• No obscene, offensive, or inappropriate material is allowed.
• Misinformation, spam, or misleading content is prohibited.

3. User-Generated Content

• Users retain rights to their submitted content but grant CoopWise a license to display and use it within the platform.
• Content that violates intellectual property laws, including stolen or plagiarized material, is not allowed.

4. Prohibited Activities

• Impersonating other users or CoopWise staff.
• Sharing private or sensitive personal information of others.
• Engaging in fraudulent, deceptive, or illegal activities.

5. Moderation & Enforcement

• CoopWise reserves the right to remove any content that violates these guidelines.
• Repeated violations may result in warnings, suspension, or account termination.
• Users can report violations by contacting us at contactcoopwise@gmail.com.

6. Updates to These Guidelines

CoopWise may update these guidelines periodically. Changes will be communicated through in-app notifications or email.

7. Contact Us

If you have any questions about these guidelines, contact us at contactcoopwise@gmail.com

1. Support Channels

• Email Support: Users can reach out to our support team at contactcoopwise@gmail.com for any inquiries, issues, or assistance.
• In-App Support: A help center and FAQs are available within the CoopWise app to address common questions.
• Community Forum: Users can engage with the CoopWise community for peer-to-peer support and discussions.

2. Response Times

• General inquiries: Responses within 2 business days.
• Technical issues: Responses within 3 business days.
• Urgent issues (e.g., billing disputes, account access problems): Responses within 1 business day.

3. Support Availability

• Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (EST).
• Support inquiries received outside business hours will be addressed on the next working day.

4. Reporting Issues

• Users experiencing issues can report them via email at contactcoopwise@gmail.com.
• When reporting, please provide relevant details such as screenshots, error messages, and device information to expedite troubleshooting.

5. Escalation Process

• If a support inquiry is not resolved satisfactorily, users can request escalation by replying to the original email and indicating their concern.
• Escalated cases will be reviewed within 2 business days.

6. Policy Updates

CoopWise may update this policy as needed. Changes will be communicated through in-app notifications or email.

7. Contact Us

For any support-related questions or concerns, contact us at contactcoopwise@gmail.com